If you run your business on printIQ MIS you can easily automate your customer feedback and review process. This automation is handled using the native report scheduling functions in printIQ.

With the customer feedback automation set up, contacts from your recent transactions flow automatically to your LoyaltyLoop account on a daily basis. This allows your LoyaltyLoop account to engage customers for feedback and reviews without effort from you. See On Demand Launch below.

Here's how to get started.

Retrieve your Launch File Email Address in LoyaltyLoop

printIQ will automatically send contacts from your recent transactions to your LoyaltyLoop account using your unique Launch File Email Address.

1. To find your Launch File Email sign in to LoyaltyLoop, click your username and then Settings. Under the Data Management section of your Location, click Launch File Email Address.

NOTE: If you have more than 1 Location (or survey) in your account, first select the appropriate Location to view the corresponding Data Management menu.

2. On the next screen, simply click the Copy button to save your Launch File Email Address to your clipboard. The support team at printIQ will use this address when configuring your customer feedback automation report in printIQ.

Engage printIQ Support

3. Next reach out to printIQ support requesting they 'setup your LoyaltyLoop report and schedule a csv to send daily'. Include your Launch File Email Address in your email to printIQ support, similar to below:

Default LoyaltyLoop Report from printIQ

The team at printIQ has created a default report that meets the needs of most users. The report is triggered when a completed job is at least 7 days old (and up to 14 days old). The default report includes the following data fields:

1. Email
2. First Name
3. Last Name
4. Title
5. Company Name
6. Customer ID

7. Address
8. City
9. State
10. Postal Code
11. Primary Phone
12. Mobile Phone

13. Customer Support Rep
14. Sales Rep
15. PO Number
16. Transaction Date
17. Transaction Description
18. Sales Amount

To make changes to the default report, please send instructions to printIQ support.

If you have any questions about this printIQ customer feedback automation, LoyaltyLoop support is available via email at support@loyaltyloop.com or via phone M-F 9am-5pm ET at 1-888-552-LOOP(5667).