Customer Feedback Tools That Drive Reviews, Retention, and Revenue
Fully Managed by Our Team
No DIY setup. No extra workload. LoyaltyLoop® collects feedback, generates reviews, and drives new revenue, all managed by our team.
Licensee and supporter of Net Promoter System
Supplier of the International Franchise Association
Customer feedback tools that do the heavy lifting for you
LoyaltyLoop is an all-in-one customer feedback platform that collects feedback, requests third-party reviews, identifies at-risk customers, and uncovers new sales opportunities. From initial setup to ongoing survey management, our team handles the details so you get results without the extra workload.
Collect customer feedback
Automated, branded surveys measure Net Promoter Score℠ (NPS®) and customer satisfaction, giving you a clear picture of your customer experience that's managed entirely by our team.
Grow your online reviews
Turn your advocates into third-party reviews on Google and other platforms with automated review requests built right into the feedback process.
Protect your reputation
Real-time detractor alerts notify you the moment a customer is unhappy, so you can respond quickly and save the relationship before it impacts your brand.
Generate new revenue
Unlock hidden revenue by cross-selling services to satisfied customers, capturing referrals from advocates, and reactivating dormant accounts automatically.
See how LoyaltyLoop's customer feedback tools work
Learn how LoyaltyLoop helps businesses collect feedback, generate reviews, and grow revenue with software for customer feedback that's fully set up and managed by our team.
Schedule a DemoYour complete customer feedback toolkit, managed by our team
Personalized to your brand, integrated with your tools, and backed by hands-on support.
Customer feedback surveys
Branded surveys sent automatically via email or SMS to capture honest feedback at the right time. Know exactly how your customers feel without lifting a finger using our customer feedback survey tools.
Net Promoter Score tracking
Track your NPS through an intuitive dashboard. Identify your advocates, monitor trends, and measure customer loyalty at a glance.
Third-party review requests
Automatically prompt happy customers to leave reviews on Google and other platforms. Grow your online reputation and improve local SEO with consistent, authentic reviews using our customer review tools.
Detractor alerts
Get notified immediately when a customer is unhappy. Respond fast, resolve issues, and protect your brand before a negative experience becomes a public review.
Customer testimonial capture
Collect positive customer comments that can be shared on your website and social channels. Turn everyday feedback into powerful testimonials for social proof.
Cross-sell services
Promote additional services to your satisfied customers right within the survey experience. Let happy customers discover more of what you offer.
Dormant account reactivation
Automatically identify and re-engage customers who have gone quiet. Bring lost revenue back to life without adding to your team's workload.
Enterprise & location dashboards
View customer experience data by location or roll it up across your entire organization. Built for franchises and multi-location businesses that need both detail and the big picture.
Insights & CX reporting
Drill into customer satisfaction by transaction type, rep, location, and more. Our customer feedback analytics software uncovers trends and pinpoints areas for improvement with reporting that drives action.
Want to turn feedback into lasting customer loyalty?
Download our free guide, The Customer Loyalty Loop, and learn how businesses like yours use customer feedback to grow reviews, retain customers, and drive new revenue.
What our customers are saying
Thousands of businesses trust LoyaltyLoop’s customer feedback tools to capture feedback, grow reviews, and drive revenue.
Want a fully managed feedback process?
Let us do the heavy lifting for you. Never a pre-canned or one-size-fits-all solution. Your LoyaltyLoop is always personalized, branded, and tailored.
Schedule a DemoCustomer feedback tools FAQs
Customer feedback software automates the process of collecting customer opinions, measuring satisfaction and loyalty, and turning that data into action. LoyaltyLoop takes this a step further. Our platform sends branded surveys via email or SMS, requests third-party reviews, captures testimonials, sends poor feedback alerts when unhappy customers are detected, and identifies cross-sell and dormant account reactivation opportunities. Our team manages the entire process from setup to ongoing delivery.
Our platform:
- Sends branded surveys via email or SMS
- Requests third-party reviews
- Captures testimonials
- Sends poor feedback alerts when unhappy customers are detected
- Identifies cross-sell and dormant account reactivation opportunities
Our team manages the entire process from setup to ongoing delivery.
Our customer feedback software works across every industry. Any business that serves customers can benefit from understanding how those customers feel and acting on that feedback.
LoyaltyLoop has deep expertise with franchise brands, managed service providers (MSPs), print and sign companies, and all other types of small to midsize businesses. Our platform integrates with industry-specific software, making it easy to get started regardless of your tech stack.
Look for a platform that goes beyond just collecting surveys. The best customer feedback software should also help you generate reviews, identify at-risk customers, and uncover revenue opportunities.
LoyaltyLoop is a fully managed customer feedback service. Our team handles your setup, survey configuration, and ongoing management. We provide hands-on support via phone, email, or our in-app knowledge base, and features like dormant account reactivation and cross-sell campaigns. LoyaltyLoop delivers more value with less effort for you and helps improve customer retention across your entire business.
LoyaltyLoop's team manages the entire onboarding process for you. Setup is typically a single, 45-minute onboarding call, and you go live in under a week. Larger organizations with multiple stakeholders or complex configurations may take slightly longer.
Tools for customer feedback drive revenue by identifying cross-sell opportunities among satisfied customers, capturing referrals from advocates, and automatically reactivating dormant accounts. They use survey responses to uncover unmet needs and trigger targeted campaigns.
By turning feedback into action, customer feedback tools like LoyaltyLoop help businesses maximize customer lifetime value (CLV) while strengthening relationships and improving retention rates across their entire customer base.