Automate or upload recent transactions with customer contacts
Customer Feedback Software That Drives Reviews, Retention, and Revenue
No DIY setup. No extra workload. LoyaltyLoop collects feedback, generates reviews, and drives new revenue, all managed by our team.
Licensee and supporter of Net Promoter System
Supplier of the International Franchise Association
The Customer Feedback Software That Does the Heavy Lifting for You
LoyaltyLoop is an all-in-one customer feedback software platform that collects feedback, requests third-party reviews, identifies at-risk customers, and uncovers new sales opportunities. From initial setup to ongoing survey management, our team handles the details so you get results without the extra workload.
Collect Customer Feedback
Automated, branded surveys measure Net Promoter Score℠ (NPS®) and customer satisfaction, giving you a clear picture of your customer experience managed entirely by our team.
Grow Your Online Reviews
Turn your advocates into third-party reviews on Google and other platforms with automated review requests built right into the feedback process.
Protect Your Reputation
Real-time detractor alerts notify you the moment a customer is unhappy, so you can respond quickly and save the relationship before it impacts your brand.
Generate New Revenue
Unlock hidden revenue by cross-selling services to satisfied customers, capturing referrals from advocates, and reactivating dormant accounts automatically.
See How LoyaltyLoop's Customer Feedback Software Works
In just a few minutes, learn how LoyaltyLoop helps businesses collect feedback, generate reviews, and grow revenue with a platform that's fully set up and managed by our team.
Your Complete Customer Feedback Toolkit,
Managed by Our Team
Personalized to your brand, integrated with your tools, and backed by hands-on support.
Customer Feedback Surveys
Branded surveys sent automatically via email or SMS to capture honest feedback at the right time. Know exactly how your customers feel without lifting a finger.
Net Promoter Score℠ (NPS®) Tracking
Track your NPS® through an intuitive dashboard. Identify your advocates, monitor trends, and measure customer loyalty at a glance.
Third-Party Review Requests
Automatically prompt happy customers to leave reviews on Google and other platforms. Grow your online reputation and improve local SEO with consistent, authentic reviews.
Detractor Alerts
Get notified immediately when a customer is unhappy. Respond fast, resolve issues, and protect your brand before a negative experience becomes a public review.
Customer Testimonial Capture
Collect positive customer comments that can be shared on your website and social channels. Turn everyday feedback into powerful testimonials for social proof.
Cross-Sell Services
Promote additional services to your satisfied customers right within the survey experience. Let happy customers discover more of what you offer.
Dormant Account Reactivation
Automatically identify and re-engage customers who have gone quiet. Bring lost revenue back to life without adding to your team's workload.
Enterprise & Location Dashboards
View customer experience data by location or roll it up across your entire organization. Built for franchises and multi-location businesses that need both detail and the big picture.
Insights & CX Reporting
Drill into customer satisfaction by transaction type, rep, location, and more. Uncover trends and pinpoint areas for improvement with reporting that drives action.
Customer Feedback Software Built for the Way You Do Business
LoyaltyLoop delivers a fully managed customer feedback program built to scale with your business, wherever you are today.
Built for Independent Businesses
No dedicated CX staff? No problem. LoyaltyLoop automates your entire feedback process, from survey delivery and review requests to dormant account reactivation, so you get results without adding to your workload.
Built for Multi-Location Operations
Manage customer experience across all of your locations from a single dashboard. Monitor performance by site, identify issues before they grow, and give every location the insights it needs to improve.
Built for Franchise Networks
LoyaltyLoop has flexible programs to meet the needs of all franchise networks. Whether you operate as the franchisor, the franchisee, or both, we have a program designed around your structure.
Built for Enterprise Organizations
Get complete visibility into customer experience across your entire organization. LoyaltyLoop surfaces insights by location, division, or team so leadership always has the data they need to make confident decisions.
Built for Agencies and Resellers
Add a fully managed customer feedback program to your service lineup. LoyaltyLoop gives agencies the tools, reporting, and ongoing support needed to deliver measurable CX results for every client they serve.
What Our Customers Are Saying
Thousands of businesses trust LoyaltyLoop to capture feedback, grow reviews, and drive revenue.
One Loop. Ongoing Results.
LoyaltyLoop creates a continuous customer feedback cycle that strengthens your reputation, retains customers, and generates revenue on repeat.
Want to Turn Feedback Into Lasting Customer Loyalty?
Download our free guide, The Customer Loyalty Loop, and learn how businesses like yours use customer feedback to grow reviews, retain customers, and drive new revenue.
Choose the Plan That Fits Your Business
Every plan includes flexible subscriptions including standard monthly and discounted annual plans, plus hands-on support and a team that manages your customer feedback program for you.
| Plan Summary | Pilot | Promoter | Premier |
|---|---|---|---|
| Survey active customers for feedback and NPS | |||
| Get Google Reviews and other 3rd-party reviews | |||
| Get fresh testimonials for your marketing | |||
| Uncover sales opportunities by cross-selling & referrals | |||
| Auto-detect dormant accounts to capture feedback and restart sales | |||
| AI Suggested Replies to Reviews |
Simple, Transparent Pricing
Every plan includes flexible subscriptions including standard monthly and discounted annual plans, plus hands-on support and a team that manages your customer feedback program for you.
Pilot
- NPS (or single CX question) survey to active customers plus review engagement
- Plus $300 one-time setup fee
- Price is for your first location
- Add a location at $50/mo plus $50 one-time setup
Most Popular
Promoter
- NPS/CX customizable survey to active customers plus review, testimonial, cross-sell and referral engagement, and follow-up campaigning
- Plus $300 one-time setup fee
- Price is for your first location
- Add a location at $75/mo plus $50 one-time setup
Premier
- Advanced NPS/CX customizable survey to active customers plus quoted-prospect, dormant, review, testimonial, cross-sell and referral engagement, and follow-up campaigning
- Plus $350 one-time setup fee
- Price is for your first location
- Add a location at $99/mo plus $75 one-time setup
Franchise Brands & Enterprises — Need a solution for multiple locations? Let’s talk about a plan built for your franchise.
Customize Your Plan with Add-Ons
Expand your reach and get even more from LoyaltyLoop with flexible add-ons tailored to your needs.
Integrations
$ 0 to $ 20 /mo
- Most integrations and automations are free!
- See specific integrations for price and detail
- Contact and order info flow automatically to LoyaltyLoop when transactions close
- No reports to export, email or upload
- Set it, and forget it!
- Engage clients for feedback & reviews as often as daily
SMS (text) sending
$ 15 /mo
plus a one-time $50 setup fee
- Send feedback and review requests via text message
- Includes 500 outbound text messages per month
- Overages at $0.03/text or fall-back to email
- You decide your customer's communication preference (sms vs email)
Requires application process with carriers, handled by LoyaltyLoop for you.
Review Site Alternator
$ 40 /mo
- Adds a Google Business Profile and other review sites
- Review requests alternate randomly between 2 GBP profiles
- Balances review requests across profiles when customer-to-GBP association is not possible
Grow Your Business by Partnering with LoyaltyLoop
Join our affiliate program and earn recurring revenue by referring clients to LoyaltyLoop. We handle the demos, onboarding, and ongoing support for your referrals, so you can focus on your business while building a new recurring revenue stream.
1
Existing LoyaltyLoop customers sign up through your dashboard. New to LoyaltyLoop? Sign up for a free Affiliate account to get started.
2
Share LoyaltyLoop with your clients using your personalized referral link
3
Your clients sign up using your personalized referral link. Build your own form or use the prebuilt one provided in your Affiliate account.
4
We handle the demos, onboarding, and ongoing support for every referral
5
You earn recurring commissions for every referral who signs up through your unique Affiliate URL, for as long as they remain a customer.
Frequently Asked Questions
Customer feedback software automates the process of collecting customer opinions, measuring satisfaction and loyalty, and turning that data into action. LoyaltyLoop takes this a step further. Our platform sends branded surveys via email or SMS, requests third-party reviews, captures testimonials, sends poor feedback alerts when unhappy customers are detected, and identifies cross-sell and dormant account reactivation opportunities. Our team manages the entire process from setup to ongoing delivery.
Customer feedback software works across every industry. Any business that serves customers can benefit from understanding how those customers feel and acting on that feedback. LoyaltyLoop has deep expertise with franchise brands, managed service providers (MSPs), print and sign companies, and all other types of small to mid-size businesses. Our platform integrates with industry-specific software, making it easy to get started regardless of your tech stack.
Look for a platform that goes beyond just collecting surveys. It should also help you generate reviews, identify at-risk customers, and uncover revenue opportunities. LoyaltyLoop is a fully managed service. Our team handles your setup, survey configuration, and ongoing management. Combined with standard monthly subscription plans (no long-term contract), hands-on support via phone, email, or our in-app knowledge base, and features like dormant account reactivation and cross-sell campaigns, LoyaltyLoop delivers more value with less effort on your part and helps improve customer retention across your entire business.
With the right platform, setup can happen fast. LoyaltyLoop's team manages the entire onboarding process for you. For most businesses, a few days to a week is typical, though timelines can vary depending on how many stakeholders are involved on your end. Either way, our team handles the heavy lifting so the lift on your side stays minimal.
Not if you choose a platform that handles the work for you. LoyaltyLoop is designed to be user-friendly for non-technical teams, and our staff manages the setup and ongoing operations on your behalf. If you ever need help, support is available by phone, email, or through our in-app knowledge base.
Many are, but not all. LoyaltyLoop offers standard monthly subscription plans with no long-term commitment, as well as annual subscription plans for businesses that prefer a discounted rate. If you're on a standard monthly subscription plan and don't see value, you're free to cancel at any time. We believe in earning your business every month.
The best feedback platforms build review requests directly into the survey process. After collecting feedback through a branded survey, LoyaltyLoop automatically prompts happy customers to leave a review on Google and other third-party platforms. The process is seamless and fully automated, so your review count grows consistently without any manual effort.
Yes. Most quality platforms offer branding options. With LoyaltyLoop, surveys are personalized to your brand including your logo, colors, and messaging. Our team works with you to tailor the survey experience, scheduling, and follow-up communications to fit your business needs.