LoyaltyLoop is the latest version of our customer satisfaction feedback service, replacing CustomerPulse. All software products have the need to evolve as new technologies come into practice and it is time for us to retire CustomerPulse. LoyaltyLoop is built from the ground up using modern web development techniques to ensure it behaves like other modern web applications, and is capable of being extended by our team as new features are required to meet your needs. You'll find LoyaltyLoop will feel fresh, faster and more intuitive than its predecessor.
Yes. LoyaltyLoop is the successor to our CustomerPulse service. All SurveyAdvantage customers who are subscribed to either CustomerPulse (basic version) or CustomerPulse with Marketing Module (enhanced version) will be migrated to the corresponding LoyaltyLoop plan in the coming months.
LoyaltyLoop will give you a single place to access all your customer feedback results. It consolidates your General Report and Dashboard into a single, more intuitive interface. Here are just some of the new features:
Your customers will not see any difference in the way they experience your survey. Your email requests for feedback, your actual survey, and your Thank You pages will remain the same. What is changing is how your survey results are presented to you - making it easier to access your results, understand, and use them.
In the coming weeks you we will receive an email indicating your migration date. This email will be sent initially, and another one sent about one (1) week later. Both emails will be sent to all contacts we have for your company ensuring everyone is informed of your pending migration.
On the migration date, all your historical survey result data will be ported by our Support Team to your new LoyaltyLoop account. A primary user account will be created for your company, and this person (and our Support Team) can create additional users for your account. Finally, the primary user will receive an email from us confirming your migration is complete, and offer you a live walk-through of your new LoyaltyLoop system with our Support Team at a convenient time for you.
Nothing. All previously published testimonials will remain published on your webiste and visible in your LoyaltyLoop dashboard. It is possible that some very old testimonials may not be carried forward, but that will be the exception not the rule.
No, not a thing. Your existing subscription and pricing remain unchanged.
Nothing other than be aware of this pending upgrade, and watch for email stating your migration date.
What's in a name? While we love the name CustomerPulse, we feel the name LoyaltyLoop better represents our overarching goal of helping you build loyal relationships with your customers.
Yes, absolutely. We have many additional enhancements planned for 2018 that will continue to build upon the new LoyaltyLoop platform, aimed specifically at making the service easier to use, richer in functionality, and yet continue to deliver amazing value for your hard-earned money.
Net Promoter, Net Promoter System, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. SurveyAdvantage and LoyaltyLoop are registered trademarks of SurveyAdvantage, LLC. All other marks are the property of their respective owners. All rights reserved.
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